{"id":1130,"date":"2026-02-13T11:36:16","date_gmt":"2026-02-13T10:36:16","guid":{"rendered":"https:\/\/brunchelectronikmadrid.kinsta.cloud\/faqs\/"},"modified":"2026-07-09T15:59:35","modified_gmt":"2026-07-09T13:59:35","slug":"faqs","status":"publish","type":"page","link":"https:\/\/madrid.brunchelectronik.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/madrid.brunchelectronik.com\/wp-content\/uploads\/2026\/07\/WEB-Image-9-jul-2026-15_12_59-1024x395.png\" alt=\"\" class=\"wp-image-1883\" style=\"width:1024px;height:auto\"\/><\/figure>\n<\/div>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Tickets<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Where can I buy tickets?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Tickets are available via our website and through our official ticketing partners: Enterticket and\/or Resident Advisor.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Will there be tickets available at the door?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, as long as the event has not been announced as Sold Out. You can purchase them through the official ticketing platform or directly at the box office on the day of the event.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I leave and re-enter the venue?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Re-entry is not allowed. If you leave and wish to return, you will need to purchase a new ticket.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I change the name on my ticket?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, through this link: <a href=\"https:\/\/venta.enterticket.es\/cambios\">https:\/\/venta.enterticket.es\/cambios<\/a><\/p>\n<p>If you made a small mistake (such as a letter or number), there is no need to modify it.<\/p>\n<p>For more information, you can contact Enterticket: <a href=\"https:\/\/www.enterticket.es\/info\/contact\">https:\/\/www.enterticket.es\/info\/contact<\/a><\/p>\n<p><!-- notionvc: 33805826-f8fe-4d48-81aa-0ee076b326c9 -->&nbsp;<\/p>\n<p><!-- notionvc: a1698c40-f62f-4e2e-a24c-32c520eeb8d2 --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I request a refund or exchange?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Tickets are non-refundable under any circumstances.<\/p>\n<p>If you cannot attend, you may change the name on the ticket to another person.<\/p>\n<p>Resale is not allowed and we are not responsible for issues related to tickets purchased outside official channels.<\/p>\n<p>During the purchase process, you may purchase non-attendance insurance. If you have a justified reason covered by the insurance, you may request a refund through the insurance provider.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What does my ticket include?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>If you purchased a general admission ticket, it includes access to the event, the full artistic program across all available stages, and the common areas of the venue. (Does not include access to afterparties.)<\/p>\n<p>If you purchased a VIP or Backstage Experience ticket, it includes priority access lanes, access to all venue areas including VIP areas (with chill-out space), access to the VIP bar with a wide selection of drinks and premium options and exclusive toilets. (Does not include access to afterparties.)<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">I can\u2019t find my ticket. How long does it take to arrive and how can I receive it?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Once you purchase a ticket, it is automatically sent to the email address provided during checkout. The ticket QR code will not be visible until a couple of days before the event date.<\/p>\n<p>If you cannot find it:<\/p>\n<ol>\n<li>Check your SPAM or junk folder.<\/li>\n<li>Access \u201cMy Tickets\u201d in your Enterticket account to confirm that the purchase was completed successfully.<\/li>\n<li>You can request a resend by entering your email address on the platform.<\/li>\n<li>If you still cannot find it, contact support through the help form and we will assist you.<\/li>\n<\/ol>\n<p>Please note that delivery may take up to 48 business hours.<\/p>\n<p><!-- notionvc: 42e8fdd7-dd6c-4ed5-bbc3-b9854b2d03cb --><!-- notionvc: d5f582e3-c156-46b4-a4c7-4810cabfeddb --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">I won\u2019t be able to attend the event. Can I get a refund?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Not being able to attend an event does not entitle you to a refund.<\/p>\n<p>During the purchase process, you may purchase non-attendance insurance. If you have a justified reason covered by the insurance, you may request a refund through the insurance provider.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What happens if I buy a ticket from an unofficial seller and it turns out to be fake?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>The festival organization cannot guarantee the authenticity of tickets that were not purchased through official sales channels.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Access<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What time does the event start and end?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Schedules vary depending on the event. Please always check the specific information on your ticket.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Is there a minimum age requirement?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, access is restricted to people aged 18 and over.<\/p>\n<p>At events including the Petit Brunch experience, children must be accompanied by at least one adult to enter the venue and take part in the activities.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Is it mandatory to present ID?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Tickets are personalized, therefore you must carry an official photo ID to verify your identity if requested by security staff.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I bring food or drinks into the venue?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, you may bring food.<\/p>\n<p>Regarding drinks, only one plastic water bottle of up to 0.5L without a cap is allowed.<\/p>\n<p>Alcoholic beverages and metal or glass containers are not permitted<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Which items are not allowed?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>You can check the full list in our Terms and Conditions, section 5.2.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Are there lockers or cloakrooms?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Lockers will be available at most of our events with prior reservation. Please check our social media channels beforehand for confirmation.<\/p>\n<p>The cloakroom service is intended for items temporarily confiscated during security checks, and they must be collected at the end of the event.<\/p>\n<p>After two months, we are no longer responsible for unclaimed items. Please contact: <a href=\"mailto:objetosperdidos@brunchelectronik.com\">objetosperdidos@brunchelectronik.com<\/a><\/p>\n<p>At some venues we also offer lockers, either by prior reservation or available on-site. Information will be shared in advance via our social media channels and email communications.<\/p>\n<p><!-- notionvc: 9ce71002-5457-4d37-bdeb-5639b9e2db70 --><!-- notionvc: e2cd8310-a7fe-42fe-be71-45c400569c86 --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I bring pets?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>We would love to, but animals are not allowed.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What happens if I lose something? What should I do?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Please go to the entrance area, where our staff at the \u2018incidents\u2019 desk will take down your personal details and the specifics of what you have lost. The day after the event, please email <a href=\"mailto:objetosperdidos@brunchelectronik.com\">objetosperdidos@brunchelectronik.com<\/a> and we will let you know if we have found it. Please remember that you should always go to the police station in the case of official documents or items of significant financial value.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can I bring photo or video cameras into the venue?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Professional photography cameras and video cameras are not allowed, except in cases expressly authorized by the organization.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Weather<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What happens if it rains?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>The safety of our attendees is our top priority. In cases of extreme weather conditions, the relevant authorities determine whether the event can take place.<\/p>\n<p>In the event of cancellation due to force majeure, we will manage the situation as quickly and efficiently as possible and inform you of the next steps.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Can the event be cancelled due to bad weather?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Only in extreme situations where weather conditions could affect the safety of the audience, artists, or infrastructure.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Equality &amp; inclusion<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Is there a dress code?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>No, you can come dressed however you like, as long as you respect your own privacy and others.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Are there support or assistance spaces?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, all our events include an LGBTQI+ and Feminist Stand where we provide support in cases of harassment or discrimination.<\/p>\n<p>We also have a Safe Space &amp; Prevention Point staffed by professionals who can assist in situations involving discomfort or unsafe experiences.<\/p>\n<p>Medical services are also available whenever necessary.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Sustainability<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What should I do with my cup after the event?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>We operate under a single-use plastic-free model.<\/p>\n<p>When you return your reusable cup, you will be refunded the \u20ac1 you paid when you purchased your drink.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Food &amp; drink<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Will food be sold at the event?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, at all our events you\u2019ll find food trucks offering a variety of options (including vegan and\/or vegetarian).<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Are there vegan or gluten-free options?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes, vegan options are available at the food trucks.<\/p>\n<p>We also offer gluten-free beer at the event bars, including VIP bars.<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Discounts &amp; community<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">Do I get a discount if I live in the neighborhood?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Residents over 18 years old are entitled to a 50% discount on general admission based on the price of the latest ticket release published on our ticketing platforms on the day of the event.<\/p>\n<p>You simply need to go to the festival box office on the day of the event and present:<\/p>\n<ul>\n<li>A valid ID showing residence in the authorized postal code for that event, or<\/li>\n<li>\u00a0recent proof of residence certificate in your name together with an official photo ID.<\/li>\n<\/ul>\n<p>You will purchase your ticket there and the discount will be applied directly.<\/p>\n<p>Even if the event is marked as \u201cSold Out,\u201d we always reserve tickets for our neighbors, so there is no need to worry.<\/p>\n<p>The discount cannot be applied to online purchases.<\/p>\n<p>Please note that this benefit is personal and non-transferable.<\/p>\n<p><em>This discount may not apply to special events.<\/em><\/p>\n<p><!-- notionvc: 48e6b2fe-3f39-4a44-9850-19cdef18300a --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">What facilities are available for people with reduced mobility or specific needs?<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<ul>\n<li>Priority entrance access.<\/li>\n<li>Special \u201cearly bird\u201d pricing for general admission tickets. Before purchasing your ticket, request the discount through the following form: <a href=\"https:\/\/forms.office.com\/e\/Fa5AajYf68\">https:\/\/forms.office.com\/e\/Fa5AajYf68<\/a><\/li>\n<li>This way you secure your ticket and your companion\u2019s ticket.<\/li>\n<\/ul>\n<p>Tickets must be purchased at the box office on the day of the event, and you must present either a disability card or an original medical certificate in the case of casts or recent surgeries, together with an official photo ID.<\/p>\n<ul>\n<li>If you need to bring medication, you must present the original medical prescription so it can be validated by our medical staff.<\/li>\n<\/ul>\n<p>People with reduced mobility (temporary or permanent) or any disability equal to or greater than 33% may access the following services, also extended to one companion:<\/p>\n<p>Our events include the adapted services required by current regulations.<\/p>\n<p>These include elevated viewing platforms, reserved spaces, adapted restrooms, and ergonomic counters.<\/p>\n<p><!-- notionvc: 52a4cfa3-6f44-4023-ae2a-db535dbf92de --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"h-xxl\">Neighbor contact<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-lg-6\">\n\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"faqs\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<summary class=\"t-l\">I am a neighbor and want to contact Brunch Electronik<\/summary>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"details__body\">\n\t\t\t\t\t\t\t\t\t\t\t<p>You can contact us at: <a href=\"mailto:vecinos@brunchelectronik.com\">vecinos@brunchelectronik.com<\/a><\/p>\n<p>Phone number (only available on the day of the event): +34 680 255 036<\/p>\n<p>More information:<\/p>\n<p><a href=\"https:\/\/madrid.brunchelectronik.com\/neighbors\">https:\/\/madrid.brunchelectronik.com\/neighbors<\/a><\/p>\n<p><!-- notionvc: 7e12e721-2bd2-449f-b244-78c318f9b91b --><\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"boxes content\">\n\t<div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"col col-lg-6\">\n\t\t\t<div class=\"box box--transparent\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box__group box__group--no-padding\">\n\n\t\t\t\t\t\t\t<h2 class=\"h-l\">\n\t\t\t\t\tIntellectual property rights and image rights\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"col col-lg-6\">\n\t\t\t<div class=\"box box--gray\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box__group\">\n\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"p-s\"><span class=\"notion-enable-hover\" data-token-index=\"0\">By purchasing a ticket and attending the event, I give my consent to be photographed or recorded during the event through different media. The term \u201cimage\u201d includes video or still photography, in digital or any other format, and any other means of recording or reproducing images. The images may be used free of charge both by Centris\/Brunch, as the event organizer, and by third parties to whom Centris\/Brunch has granted the rights to use such images. The images may be used for promotional and\/or commercial purposes related to the events through different channels, including social media, as well as for the creation of different materials and content, such as the \u201cAfter Movie\u201d or the inclusion of the images in event recap reports across media outlets and third-party channels.<\/span><!-- notionvc: f65bbc7a-20af-4d13-ab4f-4aceb2ffb8cd --><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"pages\/template-blocks.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1130","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Brunch Electronik Madrid<\/title>\n<meta name=\"description\" content=\"All the answers to any questions you might have about the Brunch Electronik Madrid events, all on one page.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/madrid.brunchelectronik.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Brunch Electronik Madrid\" \/>\n<meta property=\"og:description\" content=\"All the answers to any questions you might have about the Brunch Electronik Madrid events, all on one page.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/madrid.brunchelectronik.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Brunch Electronik Madrid\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BrunchElectronikMadrid\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-09T13:59:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/madrid.brunchelectronik.com\/wp-content\/uploads\/2026\/07\/WEB-Image-9-jul-2026-15_12_59-1024x395.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/madrid.brunchelectronik.com\\\/en\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/madrid.brunchelectronik.com\\\/en\\\/faqs\\\/\",\"name\":\"FAQs - 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