Tickets are available via our website and through our official ticketing partners: Enterticket and/or Resident Advisor.

Yes, as long as the event has not been announced as Sold Out. You can purchase them through the official ticketing platform or directly at the box office on the day of the event.

Re-entry is not allowed. If you leave and wish to return, you will need to purchase a new ticket.

Yes, through this link: https://venta.enterticket.es/cambios

If you made a small mistake (such as a letter or number), there is no need to modify it.

For more information, you can contact Enterticket: https://www.enterticket.es/info/contact

Tickets are non-refundable under any circumstances.

If you cannot attend, you may change the name on the ticket to another person.

Resale is not allowed and we are not responsible for issues related to tickets purchased outside official channels.

During the purchase process, you may purchase non-attendance insurance. If you have a justified reason covered by the insurance, you may request a refund through the insurance provider.

If you purchased a general admission ticket, it includes access to the event, the full artistic program across all available stages, and the common areas of the venue. (Does not include access to afterparties.)

If you purchased a VIP or Backstage Experience ticket, it includes priority access lanes, access to all venue areas including VIP areas (with chill-out space), access to the VIP bar with a wide selection of drinks and premium options and exclusive toilets. (Does not include access to afterparties.)

Once you purchase a ticket, it is automatically sent to the email address provided during checkout. The ticket QR code will not be visible until a couple of days before the event date.

If you cannot find it:

1. Check your SPAM or junk folder.
2. Access “My Tickets” in your Enterticket account to confirm that the purchase was completed successfully.
3. You can request a resend by entering your email address on the platform.
4. If you still cannot find it, contact support through the help form and we will assist you.

Please note that delivery may take up to 48 business hours.

Not being able to attend an event does not entitle you to a refund.

During the purchase process, you may purchase non-attendance insurance. If you have a justified reason covered by the insurance, you may request a refund through the insurance provider.

The festival organization cannot guarantee the authenticity of tickets that were not purchased through official sales channels.

Schedules vary depending on the event. Please always check the specific information on your ticket.

Yes, access is restricted to people aged 18 and over.

At events including the Petit Brunch experience, children must be accompanied by at least one adult to enter the venue and take part in the activities.

Tickets are personalized, therefore you must carry an official photo ID to verify your identity if requested by security staff.

Yes, you may bring food.

Regarding drinks, only one plastic water bottle of up to 0.5L without a cap is allowed.

Alcoholic beverages and metal or glass containers are not permitted

You can check the full list in our Terms and Conditions, section 5.2.

Lockers will be available at most of our events with prior reservation. Please check our social media channels beforehand for confirmation.

The cloakroom service is intended for items temporarily confiscated during security checks, and they must be collected at the end of the event.

After two months, we are no longer responsible for unclaimed items. Please contact: objetosperdidos@brunchelectronik.com

At some venues we also offer lockers, either by prior reservation or available on-site. Information will be shared in advance via our social media channels and email communications.

We would love to, but animals are not allowed.

Please go to the entrance area, where our staff at the ‘incidents’ desk will take down your personal details and the specifics of what you have lost. The day after the event, please email objetosperdidos@brunchelectronik.com and we will let you know if we have found it. Please remember that you should always go to the police station in the case of official documents or items of significant financial value.

Professional photography cameras and video cameras are not allowed, except in cases expressly authorized by the organization.

The safety of our attendees is our top priority. In cases of extreme weather conditions, the relevant authorities determine whether the event can take place.

In the event of cancellation due to force majeure, we will manage the situation as quickly and efficiently as possible and inform you of the next steps.

Only in extreme situations where weather conditions could affect the safety of the audience, artists, or infrastructure.

No, you can come dressed however you like, as long as you respect your own privacy and others.

Yes, all our events include an LGBTQI+ and Feminist Stand where we provide support in cases of harassment or discrimination.

We also have a Safe Space & Prevention Point staffed by professionals who can assist in situations involving discomfort or unsafe experiences.

Medical services are also available whenever necessary.

We operate under a single-use plastic-free model.

When you return your reusable cup, you will be refunded the €1 you paid when you purchased your drink.

Yes, at all our events you’ll find food trucks offering a variety of options (including vegan and/or vegetarian).

Yes, vegan options are available at the food trucks.

We also offer gluten-free beer at the event bars, including VIP bars.

Residents over 18 years old are entitled to a 50% discount on general admission based on the price of the latest ticket release published on our ticketing platforms on the day of the event.

You simply need to go to the festival box office on the day of the event and present:

• A valid ID showing residence in the authorized postal code for that event, or
•  recent proof of residence certificate in your name together with an official photo ID.

You will purchase your ticket there and the discount will be applied directly.

Even if the event is marked as “Sold Out,” we always reserve tickets for our neighbors, so there is no need to worry.

The discount cannot be applied to online purchases.

Please note that this benefit is personal and non-transferable.

This discount may not apply to special events.

• Priority entrance access.
• Special “early bird” pricing for general admission tickets. Before purchasing your ticket, request the discount through the following form: https://forms.office.com/e/Fa5AajYf68
• This way you secure your ticket and your companion’s ticket.

Tickets must be purchased at the box office on the day of the event, and you must present either a disability card or an original medical certificate in the case of casts or recent surgeries, together with an official photo ID.

• If you need to bring medication, you must present the original medical prescription so it can be validated by our medical staff.

People with reduced mobility (temporary or permanent) or any disability equal to or greater than 33% may access the following services, also extended to one companion:

Our events include the adapted services required by current regulations.

These include elevated viewing platforms, reserved spaces, adapted restrooms, and ergonomic counters.

You can contact us at: vecinos@brunchelectronik.com

Phone number (only available on the day of the event): +34 680 255 036

More information:

https://madrid.brunchelectronik.com/neighbors